All your answers about ace364 are here

Opening an account on ace364 is very straightforward. Go to the ace364 Login page, fill in the registration form with your mobile number or email, and set a strong password. Once registration is complete, you can log in right away and enjoy all the games and betting features. The whole process takes just a few minutes.

No, each person may hold only one ace364 account. If the same person is found to have multiple accounts, those accounts may be cancelled and any accumulated balance and bonuses may be forfeited. Please use a single account in line with our fair play policy.

If you have a login problem, first use the "Forgot your password?" option to reset your password. If the issue is not resolved, contact our 24/7 live chat support. The support team will verify your registered mobile number or email and assist you promptly.

Yes, ace364 is for players aged 21 and above only. During registration you must confirm that you meet this age requirement. In cases of doubt, documents may be requested for identity verification. Accounts belonging to underage users will be permanently closed.

Yes, after logging in to your ace364 account you can update your email, mobile number or password from the profile settings. For changes to core details such as your name or date of birth, you may need assistance from the support team.

ace364 accepts deposits through the most popular methods in Bangladesh: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount across all methods is just ৳100. Every transaction is secured with SSL encryption.

Deposits from bKash to ace364 are generally processed instantly. If you complete the transaction with the correct amount and reference number, the funds should appear in your account balance within a few minutes. Occasional minor delays may occur due to network issues.

To deposit with Nagad, first log in to your ace364 account and go to the Deposit section. Select Nagad, enter the amount (minimum ৳100), and complete the payment through your Nagad app following the on-screen instructions. Once the transaction is confirmed, your balance will be updated quickly.

Withdrawal requests from ace364 are generally processed within 10 to 45 minutes. Withdrawals to bKash, Nagad or Rocket are the fastest. Bank transfers may take a little longer. All withdrawals are completed after a security check.

The minimum withdrawal amount on ace364 is ৳800. Before withdrawing, make sure your account verification is complete and any wagering requirements related to bonuses have been met. The support team is available to help with any issues.

ace364 itself does not charge any additional fees on deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges, as determined by the respective payment provider's terms. Bank-specific fees may also apply to bank transfers.

To bet on BPL matches on ace364, go to the cricket betting section and select an ongoing or upcoming BPL match. You can place bets on various markets such as match winner, toss, run totals or wickets. Odds are updated in real time and live betting is also available.

Yes, all slot games on ace364 are developed by reputable game providers such as PG Soft, Pragmatic Play and JILI. These providers use Random Number Generator (RNG) technology, which makes every spin completely random and unbiased. Fair play is a core principle of ace364.

RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players over the long term. For example, an RTP of 95% means that on average ৳95 may be returned for every ৳100 wagered — but this is a long-term mathematical average, not a guarantee for any single session. A higher RTP is generally more favourable for players.

Absolutely. ace364 is fully mobile-friendly and runs smoothly in the browser of any smartphone. Without downloading a separate app, you can enjoy all games, sports betting and live casino on Android or iOS devices. Pages load quickly and touch controls work seamlessly on mobile.

The live casino section on ace364 features games from top providers such as Evolution Gaming and Ezugi. You can play roulette, blackjack, baccarat and more in a direct video connection with real dealers. It delivers an authentic casino experience where you can also chat with the dealer via live chat.

The ace364 welcome bonus is a 100% match bonus on your first deposit — up to ৳20,000. That means if you deposit ৳1,000 you receive an additional ৳1,000 bonus, giving you a total balance of ৳2,000. The bonus becomes withdrawable after meeting a 25x wagering requirement.

A wagering requirement means the bonus amount must be used as bets a specified number of times before it can be withdrawn. The wagering requirement for the ace364 welcome bonus is 25x. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before it becomes withdrawable. Different games may contribute differently towards meeting this requirement.

ace364 has three VIP levels — Bronze, Silver and Gold. Bronze members receive up to 0.3% weekly cashback, Silver members up to 0.7%, and Gold members up to 1.0%. By playing regularly you can move up to higher levels and enjoy greater benefits.

Generally the ace364 welcome bonus is applied automatically — no separate promo code is required at the time of your first deposit. However, a code may be needed for special seasonal offers or tournament bonuses. Check the Promotions section regularly for the latest offers.

Yes, weekly cashback is available through the ace364 VIP program. Bronze members receive up to 0.3%, Silver members up to 0.7%, and Gold members up to 1.0% weekly cashback. Cashback is added directly to your account — no separate claim is needed.

Yes, ace364 protects all your personal and financial information with SSL encryption technology. Your data is not sold or shared with third parties. The platform follows advanced cybersecurity protocols to keep every transaction and login session safe.

Yes, ace364 prioritises responsible gaming. If you feel you need a break, you can apply to the support team for a self-exclusion or cooling-off period. Submit your request via live chat or email — the team will act promptly.

ace364 offers several tools for responsible gaming — such as setting deposit limits, self-exclusion, and loss limits. If you notice signs of addiction, please seek professional help. ace364 believes gaming should always be for entertainment and should never be a source of financial stress.

The ace364 support team is active 7 days a week, 24 hours a day. Click the live chat button on the website for direct assistance in Bengali. You can also contact us by email at [email protected] — we will respond as quickly as possible.

If you believe someone is accessing your ace364 account without authorisation, change your password immediately and notify the support team via live chat. The support team will help close all active sessions and secure your account. Always use a strong and unique password.