ace364 Privacy Policy — Your information is completely safe with us

ace364 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy provides a full description of the information collected about you while using the ace364 website and services, how it is processed, and how it is kept secure.

By visiting or registering on the ace364 website (ace364.cam), you accept the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to all ace364 products, services, and digital channels. We may update this privacy policy from time to time. For any significant changes, we will publish a notice on the website.

We collect various types of information during the registration and service process on the ace364 platform. The categories of information collected are described in detail below:

2.1 Personally Identifiable Information

Information you voluntarily provide at the time of registration:

• Full name and date of birth
• Email address
• Mobile number
• National ID or passport number (for identity verification)
• Current address
• Preferred payment method details (bKash, Nagad, Rocket, or bank details)

2.2 Automatically Collected Information

Information our system automatically records while you use ace364:

• IP address and device information
• Browser type and language settings
• Session data and login duration
• Pages visited and click history
• Transaction records and betting history
• Cookie and local storage data

2.3 Information from Communications

When you contact the ace364 support team via live chat or email, the details of that conversation may be stored to help improve service quality.

ace364 uses collected information only for legitimate and fair purposes. We use your information for the following reasons:

ace364 never sells your personal information or shares it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

With technology and financial service providers required to operate ace364's services, such as payment gateway operators (bKash, Nagad, Rocket, bank transfer processors) and game software providers. These partners receive only the information necessary to deliver their specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

ace364 may provide information in response to a court order, a lawful request from a law enforcement agency, or an applicable legal obligation. In such cases, only the necessary information is provided.

4.3 Business Restructuring

In the event of a change of ownership, merger, or acquisition of ace364, user data may be transferred to the new authority. We will give users appropriate notice before any such change.

The ace364 website uses cookies and similar technologies to help improve your browsing experience.

5.1 Types of Cookies and Their Purpose

• Essential Cookies: Required to maintain login sessions, store security tokens, and ensure core platform functionality.
• Functional Cookies: Store your preferred language, theme settings, and other information needed for a personalized experience.
• Analytical Cookies: Used to understand how users interact with ace364 and to support platform improvement.

5.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent some core features of ace364 from working properly.

ace364 takes industry-standard technical and administrative measures to keep your personal information secure.

6.1 Security Measures

• SSL (Secure Socket Layer) encryption — secures all data transmissions
• 256-bit AES encryption — for protecting stored sensitive information
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can access data
• Firewall and intrusion detection systems

6.2 Data Retention Period

ace364 retains your information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, and enforce agreements.

Records of financial transactions are retained for the period required under applicable regulations.

As a user of ace364, you have the following rights regarding your personal information:

To exercise any of the above rights, please contact the ace364 support team. We will endeavor to respond to your request within the applicable timeframe.

ace364's services are intended solely for adults aged 21 and above. We do not intentionally collect any personal information from minors.

As part of the age verification process at registration, we review national ID cards or other government-issued documents. If we learn that a minor has registered on ace364, that account will be closed immediately and any collected information will be deleted.

ace364 may review and update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Publishing a prominent notice on the ace364 website
• Sending an email notification to registered users
• Noting the date of the change at the top of the page

Continuing to use ace364 after a policy update will be considered as your acceptance of the revised policy. Please review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any rights related to your information, please contact ace364:

For privacy-related requests, we will endeavor to respond as quickly as possible. We will process information-related requests only after verifying your identity, which ensures the security of your data.